Refund policy

At XPLICIT STORE, your satisfaction is our priority. We aim to ensure a smooth and transparent return and refund process. Please read the policy below carefully before initiating a return.

Return Eligibility

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition as received.
  • All original packaging, tags, labels, and accessories must be included.
  • The item must not show any signs of wear, damage, or alteration.
  • A valid proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene, safety, and legal reasons, certain items are final sale and cannot be returned or exchanged. These restrictions will be clearly mentioned where applicable.

How to Request a Return

To initiate a return:

  1. Contact us at xplicitstore07@gmail.com
  2. Include your order number and reason for return
  3. Our support team will review your request within 24–48 hours
  4. If approved, you will receive return instructions and (if eligible) a return shipping label

Return Shipping

  • Customers may be responsible for return shipping unless the return is due to our error.
  • Items must be securely packed to avoid damage during transit.

Refunds

  • Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method.
  • Refunds typically take 3–10 business days to reflect in your account, depending on your bank or payment provider.

Shipping Fees

  • Original shipping charges are non-refundable.
  • Shipping costs will only be refunded if the return is due to:
    • A defective item
    • A damaged item
    • An incorrect product sent

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at xplicitstore07@gmail.com with:

  • Your order number
  • Photos of the product and packaging

We will prioritize resolving the issue as quickly as possible.